Technical Guide
Technical Issues
Tutoring Devices
Set Up Zoom
Start a Meeting
Invite Students
Zoom Whiteboard
Google Drive
We've provided answers to some common technical issues below. Please also always let us know directly if any technical issues have impacted your lesson with a student. If you know of common technical issues or solutions not mentioned here, please let us know using the ideas, improvements and bug reporting form.
Common Technical Issues
Click on the underlined title of the topic you want to learn about. Follow the instructions to troubleshoot and fix your technical problems. If you cannot find your issue in this list, contact us or use the Zoom live-chat or other Zoom support centre features.
Student Can't Write on Zoom Whiteboard
Cause: Annotation Not Activated
When you share the whiteboard with a student on Zoom, the student view of the whiteboard is slightly different to yours. They will typically see only the blank whiteboard and the video icons (no toolbars visible).

Direct them to move their mouse to the top or bottom of their screen, which should prompt a slide-down menu. Select 'More Options' and then click 'Annotate'. This will bring up the drawing toolbar, where the student can click 'Draw' and will be able to write on the whiteboard.

We recommend you send yourself a Zoom invitation and practice doing this yourself to make sure you can visualise what this looks like for the student.

Other Cause:

If this does not fix the issue and there is some other reason the student cannot write on the board (e.g. stylus battery dead, no stylus, other technical issue), you should do all of the writing / drawing for them (ask them to tell you exactly what to write on the whiteboard). The student should not try to write with their mouse or to use a pen and paper.
Sound/Microphone Not Working in Zoom
Possible Causes:
1. Make sure nothing is muted inside the Zoom app. You can check the mic and audio connection by pressing 'Test microphone and speaker'
2. Make sure that the Zoom app has microphone permissions turned on/ it has been allowed to use the microphone from the device
3. Try connecting a set of headphones / disconnecting the headphones in case the problem is in the computer hardware

Perform Audio Test:
Users can test their audio at http://zoom.us/test

  1. Click the blue Join button to launch Zoom.
  2. When prompted by your browser, click Open Zoom Meetings. If you don't have Zoom installed on your computer, follow the prompts to download and install Zoom.
  3. The test meeting will display a pop-up window to test your speakers. If you don't hear the ringtone, use the drop-down menu or click No to switch speakers until you hear the ringtone. Click Yes to continue to the microphone test.

Go here for more detailed guidance: https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Test-Meeting

Still Having Problems?
If you are still having issues with your sound or microphone, one way to fix this is to join the meeting by phone audio. In your meeting, go to the menu next to the microphone icon, and select 'Switch to Phone Audio' and follow the prompts. Please refer to the Zoom Help Centre instructions on how to do this in more detail; https://support.zoom.us/hc/en-us/articles/201362663-Joining-a-meeting-by-phone

If there is still any difficulty getting this to work, the next best thing is to just call each other using a normal phone call (or using Skype) using your phones, and at the same time use the Zoom app (or back-up whiteboard like AwwApp) to proceed with the lesson. However this is only a temporary solution because that sound will not be present in your lesson recording.

After the lesson finishes, trouble-shoot the issue by using the Zoom live-chat feature.
Poor Internet Connectivity, Latency Issues, Glitching Audio / Video
You can check your internet connection speed at www.speedtest.net ensuring you can achieve at least 3 mbps upload and download speed. It's a good idea to test your internet prior to any lessons or change of location or change to your internet connection.

1. Use a wired or LAN connection over a WiFi connection. WiFi can be prone to electromagnetic interference that may not appear apparent when browsing the internet or downloading, but may appear during your lessons.

2. If using WiFi, try and locate yourself in the same room as the WiFi access point or router and maintain a direct line of sight between your device and the access point or router. It is also possible to purchase a WiFi booster to help get a stronger signal in other rooms.

3. If you are still having issues, try resetting your modem or router. You can also try rebooting your computer and ensure that all unnecessary programs are not running.

4. You can use 4G / mobile data to Hotspot your device. Data is usually fairly reliable, however unfortunately it can be expensive, so we recommend that you try all of the above options first!
Time-Limit on Zoom Meetings
If your Zoom meeting automatically ends after 40mins, or you see a timer on the top of your Zoom meeting counting down, this is an indication that either you or your student have not created a Zoom account.

Ask your student to create a free account on Zoom. This way the the time-limit on your 1-to-1 meetings is removed (so you can have unlimited length lessons).

You can create a free account with Zoom by following the link below;
https://zoom.us/signup
Can't Find Screen-Recording Option In Zoom
Instructions on starting a recording in Zoom:
https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording

iPad users:
Unfortunately we have had some issues with iPad users in the past due to limitations of the Zoom app. It is likely that you will not be able to Save Screens or start meeting recordings from within the Zoom app if using an iPad. This means you will need to take screenshots externally and start an external screen recording when your session begins. Please make sure you practice doing this before your first session, as it can sometimes crash the meeting. Here is an instruction forum on how to screen-record on an iPad; https://support.apple.com/en-au/HT207935
Issues with Zoom Link, Student Unable to Join My Zoom Meeting Room.
Add the student to your Zoom account (similar to Skype), and to start a session, call the student through your Zoom account. This prevents any issues relating to Zoom not sending links to meeting rooms.

How to add contacts:
On the Zoom homepage, simply go into 'Contacts', 'Add New Contact' and type in the email address of the contact you wish to add. They will then get a contact request. Once they accept the request, this account will appear in your Contacts list, and you can call and chat them directly through Zoom.

There are also detailed instructions about this in the 'Invite Students' tab of this technical guide.
My student just dropped from the lesson, what should I do?
Call the student or guardian and help them rejoin the lesson. Stay on the call until they have successfully rejoined and are able to communicate with you.
Zoom Isn't Working! Back-up Meeting Platforms
Please only use these suggested platforms as a last resort if you cannot get Zoom working. Let us know immediately about any issues.
Unfortunately, there can be some situations where Zoom is just refusing to work. You should review our Technical Guide for possible fixes, or get in touch with the Zoom Customer Support team. Please let us know ASAP after your lesson about any technical issues.

While you are working on a solution, you should try to re-schedule or post-phone lessons with your students. However, we understand this is not always possible, especially if the student has a test coming up! In this case, there are some alternative options you can use in emergency situations when Zoom isn't working.
Note: these programs should be used in emergencies only and should not be your primary whiteboard because of their limitations.

Backup whiteboards
In case for any reason, during one of your lessons, Zoom's virtual white board does not work, you can use AwwApp as your board. Please follow the link here for a demo of the board. Please ensure you watch this demo, so you know how to use AwwApp in case of an issue with Zoom.

Another great platform to try out is Bitpaper, which is another online whiteboard. Bitpaper has some benefits over the Zoom whiteboard because it allows you to paste images into it as well as type mathematical symbols, so it may be useful for certain students. However, please be wary that using Zoom AND another virtual whiteboard for lessons especially with younger kids can be pretty cumbersome and confusing for the client, so we recommend using only Zoom where possible.

Backup Video Conferencing tools
In case for some reason Zoom's video conferencing tool doesn't work during your lesson (this very rarely happens), you can use Skype, or Google hangouts , or appearin. For appear.in you just give a name to your room (e.g. appear.in/JamesSally) and you share that link with the student via email, text, etc., or by just spelling it out for them.

Please make yourself familiarised with all these tools (Awwapp, Skype, Google Hangouts, AppearIn) and make sure you know how to use them. None of them are hard and they take a minute or two to learn, but if you have any difficulties, please get in touch with us and we will help you out.
Zoom Live Chat, Help Articles and Tech Support
Go to https://support.zoom.us/hc/en-us. Use the live chat facility to troubleshoot with Zoom technical support staff, alternatively you may browse the support articles to assist you with your issue. Engaging the Zoom support staff is recommended.
Getting Started With Zoom
Below are instructions on getting started with Zoom, including creating a free account and downloading the Zoom app onto your device.


Installing Zoom

You will need to download the Zoom software onto your device by following the link below and responding to the prompts to finalise the download;

https://zoom.us/download



Creating an Account

You will need to create a free account with Zoom by following the link below;

https://zoom.us/signup


With a free account;

  • The time-limit on your 1-to-1 meetings is removed (so you can have unlimited length lessons). This is the main reason you (and all of your students) will need to create an account, as otherwise the meeting will time-out and end automatically after 40mins.
  • You will also be able to access all past meeting recordings, slides and data from the cloud by logging in online.
  • You can access the Zoom Customer Support chat features which can help revolve technical issues.

Most Recent Version

Some technical issues can be caused if Zoom has an update and you or your student are using an outdated version. You can check your version number by clicking on your account name and selecting 'About Zoom', or 'Check For Updates'. You can also check the version of Zoom online and install any updates by visiting this link;

https://support.zoom.us/hc/en-us/articles/201362233-Where-Do-I-Download-The-Latest-Version



Zoom Tutorials

Here are some additional tools you can access in the Zoom Help Centre to help you get started.

https://support.zoom.us/hc/en-us/categories/200101697

Required Technology For Tutoring
Information about what you will need in terms of technology; computers, webcams, headphones and internet connection

What you will need:
To be able to do online tutoring, you will need to obtain;

1. A device you can use to easily write with on the screen

2. A device with a functioning microphone, speaker and webcam

3. A strong internet connection

Device options:
Basically the main types of devices we recommend are;

1. Touchscreen laptops or 2-in-1 laptops with writable screens and a stylus.

2. Touchscreen iPads or similar tablets that come with a stylus

3. Attaching a USB or wireless drawing pad with a stylus to any laptop or PC. If you already have a laptop or PC but it isn't stylus-compatible, this is typically the cheapest option (but can be a bit tricky to get used to).

If you are writing on a device that is lying flat on the desk, you may also want to obtain a separate webcam for a better quality video. You can also use headphones and/or mic to increase the quality of your audio. Please note, we do not recommend attempting to write with your mouse or finger.

Have a look at our Technology Info Sheet for a complete list of our recommended devices.

Internet connection options:
You can check your internet connection speed at www.speedtest.net ensuring you can achieve at least 3 mbps upload and download speed. It's a good idea to test your internet prior to any lessons or change of location or change to your internet connection.

1. Use a wired or LAN connection over a WiFi connection. WiFi can be prone to electromagnetic interference that may not appear apparent when browsing the internet or downloading, but may appear during your lessons.

2. If using WiFi, try and locate yourself in the same room as the WiFi access point or router and maintain a direct line of sight between your device and the access point or router. It is also possible to purchase a WiFi booster to help get a stronger signal in other rooms.

3. If you are still having issues, try resetting your modem or router. You can also try rebooting your computer and ensure that all unnecessary programs are not running.

4. You can use mobile data to Hotspot your device. Data is usually fairly reliable, however unfortunately it can be expensive, so we recommend that you try all of the above options first!

Starting a Zoom Meeting
Below are instructions starting a meeting with Zoom, including various things to look out for such as microphone and speaker issues, your video and starting a recording.
Step 1: Click on 'New Meeting' in the Zoom home page in the desktop app.
Step 2: Unmute your microphone and start your video by turning on the camera.
Step 3: Test your audio by selecting 'Test Speaker and Microphone' from the audio settings.
Step 4: Work through the speaker and microphone tests. If you can't hear something, try changing which speaker or microphone is being used. If you still can't hear anything, refer to the 'Technical Issues' tab of this Technical Guide.
Step 5: Once your sound and camera are functioning, start the lesson recording by selecting 'Record'
Step 6: You should see a 'Recording...' notification on the top of the page when the recording has started. You are now ready to start share whiteboard by clicking on 'Share Screen'.

Further instructions on using the whiteboard are in the following sections.

Key Zoom Functions Summary


Starting A Meeting
Open the Zoom app on your device. Go to the Zoom 'Home' tab and click 'New Meeting'.

Microphone and Video
Once inside the meeting, you will be able to toggle your video on and off by clicking the 'Stop Video/Start Video' button, and you will also be able to Mute and Un-mute your microphone by selecting the Microphone icon.

Testing Speaker / Microphone
You can test your Speaker and Microphone both within a meeting and before starting the meeting. If you are testing these before starting a meeting, look for 'Settings' (may be a cog icon), then click on 'Audio' and go through 'Test Speaker' and 'Test Microphone' and follow the prompts to complete the test. From within the Zoom meeting, you can click on the menu next to the Microphone (mute) icon, and select 'Test Speaker & Microphone'.

Sharing Whiteboard / Sharing Screen
Once inside the meeting, click the green 'Share/ Share Screen' button. This will bring up a few options that you can choose to share. The primary one for your lessons you will use is called the 'Whiteboard' - this is a blank white background that both you and the student can see and write on. You can also choose to 'Share Screen', which is useful if you need to look at a diagram for example. You will be able to annotate on the shared screen similarly to how you could annotate on the Whiteboard.

Starting Recording
Once inside the meeting, you should be able to start a recording of the session by clicking on a 'Record' icon, or going into 'More options', and then clicking 'Record'. Make sure that you let the student know that you are about to begin a recording at the beginning of your first session with them.

Once you have started the recording, you will not need to do anything else. Once the meeting ends, the recording will automatically save to a folder on your device with the data from that Zoom meeting. You will need to upload the recording and any notes to Google Drive at the end of the session for the student to use as a study resource.

Chatting Inside Meeting
You can also chat to your student within the meeting by clicking on the 'Chat' icon, or going into 'More options' and then clicking 'Chat'. This can be a useful way to help your student find a solution if there are sound / mic issues in the lesson.

Adding Contacts
It is possible to add other Zoom users with an account as a contact in Zoom. On the Zoom homepage, simply go into 'Contacts', 'Add New Contact' and type in the email address of the contact you wish to add. They will then get a contact request. Once they accept the request, this account will appear in your Contacts list, and you can call and chat them directly through Zoom.

iPad Limitations
Unfortunately we have had some issues with iPad users in the past due to limitations of the Zoom app. It is likely that you will not be able to Save Screens or start meeting recordings from within the Zoom app if using an iPad. This means you will need to take screenshots externally and start an external screen recording when your session begins. Please make sure you practice doing this before your first session, as it can sometimes crash the meeting. Here is an instruction forum on how to screen-record on an iPad; https://support.apple.com/en-au/HT207935

Zoom Tutorials
Here are some additional Zoom tutorials you can review about using various features.

https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

How to Invite Students To Your Zoom Meeting
There are a number of ways to invite students to your Zoom Meeting.

For your initial trial lesson, please send a link via email because this is less confusing for the client. For future lessons, please add the student as a contact and call them directly at the beginning of the class. Instructions for both of these processes are below.

Note that after a student joins using either method, they may be put into the 'Waiting Room' in the 'Participants' tab. Make sure you click 'Admit' to let them into your meeting.
Inviting Students By Email Link
For your initial trial lesson, please send a link via email because this is less confusing for the client. Make sure you call the client on the phone after sending the email link to ensure they received the email and it doesn't go to 'spam', and to help them connect to the lesson.
Step 1: After you have started your Zoom meeting, click the the little arrow next to 'Participants' and click 'Invite'.

You can also see this option in the Whiteboard.
Alternatively, if you just click 'Participants' in the you can select 'Invite' in the participants list.
Step 2: Select 'Copy Invitation'. You should get a message that says 'Invite Link Has Been Copied To Clipboard' after clicking this.
Step 3: Paste the Zoom meeting link into an email and send it to your student. They will need to follow the link in their browser to join the meeting and may need to enter the password.
Calling Students Directly through Zoom Contacts
For future lessons after the trial lesson with a student (when they are a bit more comfortable with Zoom), please add the student as a contact and call them directly at the beginning of the class.
Step 1: To add your student as a contact, please go to 'Contacts' in the Zoom home page in the desktop app.
Step 2: Select the plus icon to add a new contact.
Step 3: Enter the student's email address (note - this should be the same email that they created their Zoom account for). Click 'Add Contact'.

The student will need to accept the contact request on their account. Once they accept, they will appear as a contact in your 'My Contacts' list.
Step 4: When your student is in your contacts, it is easy to invite them to a meeting. At the start of your lesson, go back through 'Participants' to the 'Invite' option within your Zoom meeting.
Step 5: In the 'Contacts' tab, you will see your list of Zoom contacts. Click on the student you wish to invite, and their name will appear in the invite list at the top. Once their name is there, click 'Invite'.

This will cause the student to receive a Zoom 'call' on their device (if they are logged into their account).

Zoom Meeting Invitation Summary


Inviting to a meeting by link (first lesson only)
This is the most straight-forward option for the client, which you should use for your Trial Lesson and first few sessions with a new student. Once you have started your meeting (2-3mins before the start of your class time), you can click the 'Invite' icon, or go to 'More options', 'Invite'. Then select 'Invite By Email' and click 'Copy Link'. You can now send this link to your student's email address, and all they need to do is click on the URL and they will automatically connect to your meeting.

Adding as a contact and calling (all future lessons).
Once your student has gotten comfortable with the technology, you can suggest a quicker and easier way for you to start your meeting with them. After your first session, please add the student as a contact on Zoom (as described above) and then you can call them directly at the start of your lesson.

When the student is in your contact list, to start the lesson, begin your meeting, and then again go to the 'Participants' icon, and click 'Invite Participants'. Then you can select 'Invite By Contacts' and click on the contact you want to invite to the meeting, and click 'Invite'. This will start a call on the student's end that they can join.

Waiting Room
Sometimes your Zoom account will have 'waiting rooms' enabled, which means that your student will not be admitted directly to the meeting. When they join the meeting, they will be placed in the 'waiting room' (you as the meeting host will get a notification when this occurs). Make sure you click 'Admit' once this happens to allow your student to join the session.

Other Options
There are a few other ways you can start a session, such as inviting to meeting by password or scheduling a recurring meeting. We do not recommend using these since it can be more confusing for the client.

Zoom Tutorials
Here are some broken-down instructions by Zoom about how to invite someone to your meeting.

https://support.zoom.us/hc/en-us/articles/201362183-How-do-I-invite-others-to-join-a-meeting-

Zoom Whiteboard
Here are some tips on how to share and use the Zoom Whiteboard feature, which you will be using for your lessons.
Step 1: Once inside your Zoom meeting, click on 'Share Screen'.
Step 2: You should see a dialogue with various applications that you can share. Select the 'Whiteboard' option, and click 'Share'.

Note - sometimes you may wish to share the entire screen, such as if you need to look at a diagram with your student or a scan of a test they completed.
Step 3: Once inside the whiteboard you can start a recording (if you have not yet done so) by going into 'More' and then 'Record'.
Step 4: Please also ensure that annotation is enabled for all participants so that your student can interact with the whiteboard, by going into 'More' and then 'Enable Annotation for Others'.
Step 5: Double check that your sound is unmuted and your camera is on.

You are now ready to start using the whiteboard! Try to use the 'Draw' tool from the annotation toolbar, and we recommend that you explore and get comfortable with all of the other features.

If you can't see the annotation toolbar, select 'Whiteboard' in the main menu.
Step 6: Please ensure you are clicking 'Save' after every page of work you do on the board before clearing the page. This saves a screenshot of the whiteboard which you will then share with the student as well as the recording.

For more information about this please see the following section on file sharing.

Using The Annotation Tools In Zoom


Draw

This is fairly straight forward! Once you are inside the whiteboard, you will see a black toolbar, on which you can select 'Draw'. You can change the tool you draw with (pen, highlighter, line, shape) inside the 'Draw' drop-down, and you can change the colour and thickness of your drawing tool in 'Format'.


Note that while the Meeting Host will see this black toolbar immediately when they share the whiteboard and be able to draw easily, your student will not usually see this on their screen (they will just see a blank white screen with your video in the corner). This will typically make the student confused and think that they can't write on the board. Direct the student to the drop-down menu on the top of the screen. The menu slides upwards to hide from view, so they will need to move their cursor to the top of the screen to activate the menu. In this menu they will need to select 'More options' and then 'Annotate', which will bring up a similar toolbar where they can pick 'Draw' and be able to fully participate in the session!


Remember if the student is unable to find this at all or can't draw for any other reason, you should do all of the writing / drawing for them (ask them to tell you exactly what to write on the whiteboard). The student should not try to write with their mouse or to use a pen and paper.


Save Screen

This is a very important tool which you will need to use (not available on iPads). The very rightmost icon on the toolbar is 'Save', which you will need to click every time you finish a question or a page of work. This will save a screenshot of the whiteboard or screen to your meeting folder (with the recording), and you will need to upload these slides and the recording to Google Drive for the student to use as a revision resource after each lesson. Student's usually prefer to look at the notes rather than re-watching entire videos, so make sure you have clicked 'Save' for every question or page of notes you do. Note that for iPads or other devices that may not have this option, you will need to take screenshots of the page an external tool (like a page-screenshot shortcut).


Erase / Clear Screen

If you need to erase a small part of the screen, use the 'Eraser' on the toolbar. If you need to clear everything from the screen, use the 'Clear' option. Note that the Meeting Host can erase and clear anything on the whiteboard, whereas your student will only be able to erase their own work and will not be able to erase any of the tutor's markings.


Cursor Visibility

In most devices (except iPads and a few others) the student will be able to see the Tutor's/ Meeting Host's cursor on the screen, even when you aren't drawing. You can use this to gesture or point to things on the screen. However the Meeting Host will not be able to see the student's cursor.


Writing Text

Sometimes it is faster to type some notes up or copy-and-paste the text from an example question onto the whiteboard, which you can do with the 'Text' tool. The student will be able to see the letters come up as you type the text, but unfortunately this does not work the other way around. The tutor will not be able to see if the student is typing something, until after they finish typing and click out of the text-box. For this reason it's a bit more difficult if the student wants to type an answer, so you can ask them to hand-write it instead, tell you to type it for them or to speak out-loud as they are typing. The student is also usually unable to go back into a text-box to edit the text, but the tutor can do this by going to 'Select' and then clicking on the text on the screen.


Start New Page

If you finish a page of work, you can start a new blank page so you can go back to the previous work if necessary. To start a new page, go to the bottom right-hand-corner of the whiteboard, where you can click the new-page icon to create another blank page or toggle existing pages.


Select / Drag / Shrink

This is a useful tool if your student has very large handwriting and the page fills up before you can complete a question. Go to 'Select' and click-and-drag to cover the section of markings you want to re-size or move. You can then shrink these down and move them to a corner to get some more space for example. Be aware that this tool can be a bit fiddly!


Zoom Tutorials:

Great Zoom forum explaining how to use each of the annotation tools for each operating system.

https://support.zoom.us/hc/en-us/articles/115005706806-Using-annotation-tools-on-a-shared-screen-or-whiteboard

Setting up Multiple Screens



If you have one device that you wish to draw on (like a tablet), and another device such as a PC which you want to host the meeting with / have the video recording being done from, it is sometimes possible to do this (depending on which device you have). You can do this by installing a plugin found by going into 'Share', 'iPhone/iPad'. Please refer to the Zoom Help Centre instructions on how to do this; https://support.zoom.us/hc/en-us/articles/115005890803-iOS-Screen-Sharing

Alternative and Backup Whiteboards



Unfortunately there are some drawbacks to using only the Zoom whiteboard. While it is possible to copy-paste text, it is not possible copy and paste an image onto the whiteboard, so this can make it difficult if you wish to review a diagram or a graph with your student.

The easiest thing to do in a situation where you wish to look at a diagram is to use the 'screen share' option in Zoom, and annotate over the top of your shared screen.

However if your student is finding this does not work as well, you are allowed to use an alternative online whiteboard such as Bitpaper. Bitpaper has some benefits over the Zoom whiteboard because it allows you to paste images into it as well as type mathematical symbols, so it may be useful for certain students. However, please be wary that using Zoom AND another virtual whiteboard for lessons (especially with younger kids) can be pretty cumbersome and confusing for the client, so we recommend using only Zoom where possible, and only switch to Bitpaper or other alternatives if the client agrees to it. Please also ensure the student is still able to interact with any other board that you use.
File Sharing on Google Drive
After each lesson, we would like you to please upload your lesson recordings and slides to your dedicated Google Drive folder, and share those files with the relevant student. Below are some instructions on how to do this if you are unfamiliar with file sharing on Google Drive.
Step 1: When you click 'End Meeting' in Zoom, your recording will stop automatically and will begin to covert. This may take some time.
Step 2: Inside your Google Drive video folder (that LearnEd shared with you), create a new folder for your student by clicking 'New', 'Folder' and naming the folder with the student's full name.

Then right-click on the folder and click 'Share'.
Step 3: Once inside the 'Share' dialogue, enter the student and/or parent email addresses in the entry field and select 'Done'.

Alternatively, you can use 'Copy Link' and send the link manually via email to them. We suggest you do both so that the student and parent can easily locate the folder.
Step 4: After sharing, go into the folder for that student. Create a new folder for the lesson you just had by clicking 'New', 'Folder' and adding a descriptive title.
Step 5: After the Zoom video is converted, the folder with the recording and your whiteboard screenshots will pop up.

Select only the whiteboards and the video recording (you do not need to share the 'playback' or 'audio_only' files).
Step 6: Drag-and-drop these files into the Google Drive lesson folder you have just created. Wait until the notification says 'Uploads Complete'.
Zoom Tutorials

Here are some additional Zoom tutorials you can review about using various features.
https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials.

Please also do not hesitate to get in touch and ask us if you are not sure how to do something in Zoom!